frequently asked questions

Why should I choose Leisure Limousine & Sedan?

We have been in business since 2003. Leisure Limousine & Sedan has the largest and most diverse fleet of sedans, SUVs and limousines in the Lincoln, Nebraska area. Our chauffeurs are professionally trained and have impeccable driving records. We have a detailer and a mechanic on staff to guarantee the cleanest and safest travel possible. All of our vehicles are smoke free and immaculately cleaned and maintained.

Aren’t all limousine services basically the same?

Unfortunately, it isn’t that simple. You should seek out referrals and recommendations from family, friends and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, customer service philosophy and back office support and management, depth and type of chauffeur staff – all company employees (screened and trained) and financial stability. Do your due diligence when choosing your transportation service. Use the SaferBus App to view whether they are in good standing. You might be surprised what you find out!

What are your hours of operation?

Our dispatch office is open every day from 7:00 am to midnight. Our vehicles run 365 days a year, 7 days a week, 24 hours a day. Our after-hours dispatch can be reached at any time by calling 402-476-8132.

How far in advance should I make my reservation?

As soon as you know you need transportation services, please call and book your reservation. Reservations are accepted on a first-come, first-serve basis and availability of your requested vehicle.

How do I make a reservation?

You can call our office to make a reservation over the phone at 402-476-8132 or you can use our convenient and secure on-line reservation system found on our website www.leisurelimoservices.com. Established customers can email and text their reservations to us too.

When will my credit card be charged?

For car service, limousine and limo bus reservations, your credit card will be charged a 50% deposit on the date you book your trip. The balance is due the day before the event. For sedan, SUV and airport shuttle services, we charge your credit card the entire amount due the day before your reservation when we call to confirm final details.

How do I find my driver at the Airport?

We provide meet and greet service for all levels of our airport transfers. Your driver will be standing at the base of the escalator holding a sign with your last name. Our driver will be able to assist with your luggage and get you loaded in the vehicle as soon as possible and off to your destination.

Why do I tip my driver?

Gratuity is part of the driver’s total compensation package. That’s because on an hourly basis a professional like a chauffeur, waiter, hairstylist or bellhop typically earn less per hour and all of these people, therefore, rely on a generous tip which results in a higher overall hourly rate. We recommend 20%.

Is smoking allowed in the vehicles?

No, all of Leisure Limo’s vehicles are NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250 will apply, plus cost of repairs for any damage related to smoking.

Do you allow pets in your vehicles?

Yes, we allow pets. Your pet must be in a secure pet carrier at all times. Please notify us when making a reservation that a pet will be traveling in the vehicle.

What methods of payment does Leisure Limo accept?

A credit card is required at the time of booking. We accept Visa, MasterCard, American Express and Discover. You can also pay in cash and by check.

How can I get a receipt?

We typically email receipts. If you would like a paper copy, let your customer service representative know when you make a reservation and the driver will give you a receipt in the car. We can also fax or mail you a receipt.

What are Leisure Limo’s cancellation policies?

Airport Transfers – for same day and no show – 100% of full-service charge + 20% gratuity
If you notify us the day before your flight, there will be no charge. If your flight is cancelled by the airline, there will be no charge provided you notify us before our car leaves the garage.

Limousines and Limo Bus – we collect a 50% non-refundable deposit when you book a reservation. If you choose to cancel your reservation, your deposit will not be returned to you. If you cancel the day of the reservation and you have already paid the entire amount, there will be no refund.

I lost an item in one of your vehicles, how can I get it back?

Always check to make sure you have all of your personal belongings with you before you exit the vehicle. If you discover you have lost or forgotten an item, please call our office. If the chauffer finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.

Can I visit the Leisure Limo office in person to see the vehicles and make a reservation?

Absolutely! We encourage you to do so. Call our office to make sure the vehicle you are most interested in is in the garage when you come and look.

What if I am traveling with large or oversized pieces of luggage like golf clubs?

We recommend you book our SUV so there is enough room to transport your luggage and not damage the interior of our car.

What is your service area?

We will go wherever you want us to take you! We have authority from the Nebraska Public Service Commission to operate limo and limo bus service statewide and we have interstate authority to cross state lines with the Department of Transportation.

What is your minimum hourly requirement?

There is a one-hour minimum in most cases such as nights out on the town and weddings. There are exceptions for Airport transfers and most corporate services. Please call us with specific questions regarding hourly minimums. Let us tailor the trip to your needs!

Do you have a clean-up fee?

We do not charge extra for cleaning the vehicle after your ride. However, if the vehicle is excessively dirty, there will be a $50 clean-up fee.

Do you have insurance?

Yes, all of our vehicles are 100% insured. If you have any questions about the extent of our insurance coverage for your corporate account, please call us at 402-476-8132. We will be glad to provide you with the information you require.

Can we bring our own music?

Yes, our vehicles are equipped with aux cords and Bluetooth technology so you can hook up your phone or iPod to any of our stereos.

Can we bring food?

Yes, food is allowed in our vehicles with the exception of food that sticks on contact (i.e., caramel popcorn).

Can we bring our own alcohol?

Leisure Limo does not have a liquor license and cannot supply alcohol for you. You are allowed to bring your own beverages with the exception of Jello shots which are not permitted. Alcohol consumption is permitted by passengers 21-years-old and older.

I paid for and was expecting a Sedan to pick me up. When my ride arrived it was an SUV. Why is this? Will I be charged extra?

Sometimes due to vehicle availability and driver scheduling it is more practical or even necessary for us to send an UPGRADED vehicle. There is never an additional charge for this however we do reserve the right to upgrade your vehicle without notice.

What if damage occurs to the vehicle during my booking?

All vehicles are cleaned and inspected before they are assigned to the next trip If damage occurs while in your possession, the full amount of repair is the responsibility of the booking agent or person who made the reservation. Pictures will be taken of the damage and forwarded to you and a repair estimate will follow. Again, please respect our vehicles. Repairs cost us time and money. The repairs can be quite costly for you if you damage our vehicle. In the event a passenger becomes physically sick and soils the vehicle, a $250 professional clean-up/sanitation fee will automatically be added.